Mavenora LLC (“we,” “our,” or “us”) operates gomavenora.com. We respect your privacy and are committed to protecting the personal information you share with us when browsing our website or purchasing our pet supplies.
1. Information We Collect
When you visit our website, place an order, or interact with our services, we may collect the following information:
- Personal Information: Your name, billing address, shipping address, email address, and other contact information.
- Order Information: Products purchased, order details, transaction records, and purchase history.
- Payment Information: Payment-related information necessary to process transactions through secure third-party payment providers.
- Technical Information: IP address, browser type, device information, cookies, and website usage data.
We collect your name, shipping address, and contact information primarily to process and fulfill orders, arrange delivery, and provide customer support.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill customer orders.
- Arrange shipping and delivery within the United States.
- Send order confirmations and shipping notifications.
- Respond to customer inquiries and support requests.
- Improve our website, products, and shopping experience.
- Detect, prevent, and investigate fraudulent or unauthorized activities.
- Comply with applicable legal and regulatory obligations.
3. Payment Security and PCI-DSS Compliance
We use third-party payment service providers to securely process customer payments.
These payment providers maintain appropriate security measures and are responsible for handling payment card information in accordance with applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements.
Mavenora LLC does not store complete credit card numbers or card verification values (CVV) on its website servers. Payment information is transmitted and processed through secure payment gateways.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember shopping preferences, analyze website traffic, and enhance the overall shopping experience.
You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
5. Sharing of Personal Information
We do not sell customers’ personal information.
We may share necessary information with trusted third-party service providers solely to support our business operations, including:
- Payment processing providers.
- Shipping and delivery carriers.
- Website hosting and technical service providers.
- Customer service and order management providers.
These providers may access only the information reasonably necessary to perform their services.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, and business operations.
6. Data Retention
We retain customer personal information and order records for as long as reasonably necessary to fulfill the purposes described in this policy and to comply with applicable legal, tax, accounting, and business requirements.
Order-related records may be retained for seven (7) years after an order is completed, unless a longer retention period is required or permitted by applicable law.
When personal information is no longer needed, we will take reasonable steps to securely delete or dispose of it.
7. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have the right to:
- Request access to the personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Obtain a copy of eligible personal information.
- Opt out of certain forms of data processing where applicable.
We will review and respond to eligible requests in accordance with applicable laws.
8. Children’s Privacy
Our website is intended for general consumers and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website operations, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.