Mavenora LLC is committed to providing reliable shipping and delivery services for customers purchasing pet supplies through gomavenora.com.
1. Shipping Coverage
We currently ship orders within the United States only.
We do not offer international shipping at this time. Orders must be placed using an eligible shipping address located within the United States.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Processing time may be extended during holidays, promotional periods, high-volume sales events, or unexpected operational circumstances.
Orders are not typically processed or shipped on weekends or U.S. public holidays.
3. Shipping Time
After an order has been processed and dispatched, estimated delivery time is generally 3–7 business days.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
4. Shipping Carriers
We may use established shipping carriers, including:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- Federal Express (FedEx)
The carrier selected for an order may depend on the destination, package size, weight, and shipping arrangements.
5. Shipping Confirmation and Tracking
Once an order has been shipped, customers may receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the carrier receives the package.
Customers can use the provided tracking number to monitor delivery progress.
6. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.
Any shipping promotions or free shipping offers will be subject to the conditions stated at the time of purchase.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Mavenora LLC is not responsible for delivery delays, failed deliveries, or additional carrier charges caused by incorrect or incomplete addresses supplied by customers.
If you notice an address error after placing an order, please contact our customer service team as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or been dispatched.
8. Delayed, Lost, or Damaged Packages
Although we work with established shipping carriers, unexpected delivery issues may occur.
If your package is delayed, appears lost, or arrives damaged, please contact us with your order information.
We will review the situation and work with the applicable shipping carrier to determine the appropriate next steps.
9. Delivery Responsibility
Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, transportation delays, and other unforeseen events.
We appreciate your understanding when such circumstances affect delivery.
10. Policy Updates
Mavenora LLC reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will be published on this page with an updated effective date.